FAQ

  • Can packages be shared?

    Yes - packages can be shared between spouses or two members of an immediate family. Memberships can be shared between two family members for an extra $50/month. Let us know if you want to add someone on.

  • What is the expiration date for packages?

    3 Months for sessions and packages from date of purchase.

  • Do memberships automatically renew?

    Yes - unlimited memberships require 6 months commitment. To cancel your membership, we require 30 days written notice (email). We have also recently added a single month unlimited that does not automatically renew.

  • Are there any age restrictions?

    Yes - you must be 16 years or older to use our saunas. For cold plunge, Normatec, and spray tans a guardian must be present for those 16 and younger.

  • Do I need to pay when I book?

    Yes - a valid credit card is required for booking. The card will be charged for late cancellation or a no show.

  • How far out do I have to cancel if I cant make my booking?

    You must cancel 2 hours in advance of your booking or you will be charged a $10 late cancellation fee.

  • What is your no show fee?

    $20

  • Do you have showers?

    We wish!! Unfortunately we didn’t have the space to add showers.

  • Do you do group bookings?

    Yes! Give us a call or shoot us an email for pricing and availability.

  • Do you have gift cards?

    Yes - come on in or give us a call in order to purchase gift cards. We can also mail then out if you are out of town buying for someone here in Crozet.

  • What else do you sell at RESET?

    We have a variety of retail items including athletic clothing, RESET hats and sweatshirts, spray tan lotions, candles, hair ties, dry brushes, water bottles, ice rollers, bath bombs and more…Great gifts!

  • What kind of drinks do you have for sale?

    Boxed water, Olipop, Recess, Clean Juice., Kin, LMNT.

  • How do I add a plus one to my sauna or cold plunge booking?

    Just bring them in - we can add your plus one onto your appointment when you get here. $10 for a sauna +1 and $5 for a cold plunge +1. (Limit of one +1 per sauna session, 2 per cold plunge)

  • Do you accept returns on merchandise?

    We will accept merchandise and apparel for a return within 14 days of purchase date. Clothing must be unworn, and boxes/tags must be intact. After 14 days we are happy to offer a merchandise credit for unworn/unopened items.