FAQ
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Can packages be shared?
Yes - packages can be shared between spouses or two members of an immediate family. Memberships can be shared between two family members for an extra $50/month. Let us know if you want to add someone on.
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What is the expiration date for packages?
3 Months for sessions and packages from date of purchase.
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Do memberships automatically renew?
Yes - unlimited memberships require 6 months commitment. To cancel your membership, we require 30 days written notice (email). We have also recently added a single month unlimited that does not automatically renew.
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Are there any age restrictions?
Yes - you must be 16 years or older to use our saunas. For cold plunge, Normatec, and spray tans a guardian must be present for those 16 and younger.
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Do I need to pay when I book?
Yes - a valid credit card is required for booking. The card will be charged for late cancellation or a no show.
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How far out do I have to cancel if I cant make my booking?
You must cancel 2 hours in advance of your booking or you will be charged a $10 late cancellation fee.
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What is your no show fee?
$20
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Do you have showers?
We wish!! Unfortunately we didn’t have the space to add showers.
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Do you do group bookings?
Yes! Give us a call or shoot us an email for pricing and availability.
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Do you have gift cards?
Yes - come on in or give us a call in order to purchase gift cards. We can also mail then out if you are out of town buying for someone here in Crozet.
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What else do you sell at RESET?
We have a variety of retail items including athletic clothing, RESET hats and sweatshirts, spray tan lotions, candles, hair ties, dry brushes, water bottles, ice rollers, bath bombs and more…Great gifts!
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What kind of drinks do you have for sale?
Boxed water, Olipop, Recess, Clean Juice., Kin, LMNT.
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How do I add a plus one to my sauna or cold plunge booking?
Just bring them in - we can add your plus one onto your appointment when you get here. $10 for a sauna +1 and $5 for a cold plunge +1. (Limit of one +1 per sauna session, 2 per cold plunge)
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Do you accept returns on merchandise?
We will accept merchandise and apparel for a return within 14 days of purchase date. Clothing must be unworn, and boxes/tags must be intact. After 14 days we are happy to offer a merchandise credit for unworn/unopened items.